FAQ's

How long will my order take to arrive?

All orders are processed within 2 working days.

UK Delivery time is within 2 - 4 working days. 

USA Delivery time is within 6 - 7 working days.

EU Delivery time is within 3 - 5 working days (EU services temporarily unavailable due to severe service disruptions).

Do you ship internationally?

We currently only shipping to the UK and USA. 

EU shipping services temporarily unavailable due to severe service disruptions.

Do you test on animals?

No way babe! We love furry animals; our products are cruelty-free­, we never test on animals.

Where are your products made?

Our products are made in Korea and designed in the UK Korea is known for its advanced technology, effective and innovative skincare.

How do I know your product is safe?

We are 100% safe.

Our product is CPSR (Cosmetic Product Safely Report) certified, which is a legal requirement to sell safe cosmetics within the EU. Our formula went through a thorough process.

We also tested our product for 12 months before launching.

I have an issue with my product who should I contact?

For all customer service inquiries, drop us a note at hello@faceandbase.com.

We aim to get back to you in 2 working days.

I love your brand is there opportunity for collabs?

Absolutely! We love collaborating with our community who are really passionate about our brand and mission. To be considered you would need to be following our social media handles (Instagram and TikTok).

Please email us at socialmedia@faceandbase.com for more information.

I can't find my answer here?

Send us an email at hello@faceandbase.com and we'll be happy to help!